Refund policy


Return & Replacement Policy

At APNI Luxe Threads, customer satisfaction is important to us. We request you to carefully review our Return and Replacement Policy before placing an order.

Eligibility for Returns & Replacements

All products undergo a thorough quality check before dispatch. However, if you receive a product that is damaged or defective, please follow the steps below:

  • A clear unboxing video showing the package being opened must be shared via email care@apniluxethreads.com or WhatsApp (+91 9789599798) within 24 hours of delivery

  • Requests raised without an unboxing video or after 24 hours will not be considered

  • The decision to approve or reject a return or replacement rests solely with APNI Luxe Threads and shall be final and binding

Once an order has been shipped, returns will not be accepted unless the above conditions are met.

Conditions for Acceptance

  • Products must be returned in their original condition, with tags attached and packaging intact

  • Items that are worn, washed, altered, damaged, or used will not be accepted

  • Products disliked by the customer or ordered by mistake are not eligible for return or replacement

  • Sarees that have undergone fall and hemming are not eligible for return or exchange

  • Sale or discounted items are final sale and are not eligible for return or replacement

Color Disclaimer

  • Minor color variations are not considered valid grounds for return

  • All product images are captured in natural daylight without filters; however, variations may occur due to individual screen or device settings

  • If you have any doubts regarding color, we recommend contacting our team before placing an order

Issues Not Considered as Defects

The following are inherent characteristics of handloom and handcrafted sarees and are not considered defects:

  • Small knots or bumps where threads are joined

  • Uneven threads connecting the border to the body

  • Slubs (bundled residual threads forming tiny knots)

  • Minute gaps in or around motifs

Reporting Issues

While every item is carefully inspected before dispatch, in the rare event of an error or defect due to human oversight, we will gladly assist with a replacement.

To initiate a return request, please share the mandatory unboxing video via:

  • WhatsApp: +91 9789599798

  • Email: care@apniluxethreads.com

Please Note

  • Returns that do not meet the above criteria will be declined and sent back to the customer

  • The decision to accept or reject a return or replacement lies solely with APNI Luxe Threads

  • We request customers to carefully review product details and delivery information before checkout, as order cancellations are not permitted once placed

Contact Us

For any queries or assistance related to returns or replacements, please reach out to us:

📧 Email: care@apniluxethreads.com

WhatsApp: +91 9789599798